Last Updated: August 29, 2026
Welcome to Urbantech.pk, an online store providing mobile accessories, charging products, audio devices, power banks, speakers, headphones, gaming accessories, gaming consoles, and other technology products to customers in Pakistan.
These Terms of Service (“Terms”) govern your access to and use of the Urbantech.pk website, including browsing the website, creating an account, placing orders, purchasing products, and using any services provided through the website.
By accessing or using Urbantech.pk, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please discontinue using the website.
Urbantech.pk reserves the right to update, amend, add, or remove provisions of these Terms at any time. Changes become effective once they are published on this page. You are responsible for reviewing these Terms periodically. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
You may use Urbantech.pk for lawful personal and shopping purposes.
By using our website, you agree that you will not:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to our website, servers, accounts, or systems.
Interfere with the operation or security of the website.
Upload malicious software, viruses, or harmful code.
Use automated systems to scrape, copy, or collect website information without our written permission.
Attempt to purchase products using false, misleading, or fraudulent information.
Impersonate another individual or business.
Use our website or content in a way that violates applicable laws or regulations.
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.
We make reasonable efforts to ensure that product names, descriptions, specifications, prices, images, and other information displayed on Urbantech.pk are accurate and up to date.
However, minor differences may occur between product images shown on the website and the actual product due to:
Photography and lighting conditions
Different screens and display settings
Product packaging changes
Manufacturer updates
Product batches or variations
Product specifications may also change from time to time due to manufacturer revisions.
Where a product has specific compatibility requirements, customers are responsible for checking compatibility before placing an order. If you are unsure about compatibility, we recommend contacting our customer support before purchasing.
All products displayed on Urbantech.pk are subject to availability.
A product appearing on the website does not necessarily guarantee that it will remain available at the time your order is processed.
We reserve the right to:
Limit quantities available for purchase.
Temporarily remove products from the website.
Discontinue products.
Substitute or update product information where necessary.
Cancel an order if the requested product is unavailable.
If we are unable to fulfill an order because a product is unavailable, we will make reasonable efforts to inform you and, where applicable, provide an appropriate refund for any payment already received.
Prices displayed on Urbantech.pk are listed in Pakistani Rupees (PKR), unless otherwise stated.
We make reasonable efforts to maintain accurate pricing information. However, occasional technical, typographical, system, or human errors may result in an incorrect price being displayed.
If a product has been listed at an incorrect price, we reserve the right to:
Cancel the affected order; or
Contact you and provide an opportunity to confirm the order at the correct price.
If payment has already been received for an order that is cancelled due to an incorrect price, the amount paid for the cancelled item will be refunded through an appropriate method.
When you place an order through Urbantech.pk, you are submitting a request to purchase the selected products.
After placing an order, you may receive an order confirmation through email, phone, SMS, WhatsApp, or another available communication method.
An order confirmation does not necessarily guarantee final acceptance of the order.
We reserve the right to verify order information and cancel or decline an order where necessary, including in situations involving:
Incorrect or incomplete information
Product availability issues
Pricing errors
Suspicious or fraudulent activity
Repeated unsuccessful delivery attempts
Incorrect delivery information
Unusual bulk orders
Other legitimate business or security reasons
For certain orders, we may contact you to confirm details such as:
Your name
Phone number
Delivery address
Product selection
Quantity
Payment method
If we are unable to confirm an order or receive sufficient information to process it, the order may be cancelled.
We may also decline orders that appear to contain fraudulent, misleading, or suspicious information.
Urbantech.pk may offer different payment methods depending on product availability, location, and current payment arrangements.
Available payment methods may include Cash on Delivery (COD) and/or online payment methods where available.
For online payments, transactions may be processed through third-party payment providers. Such providers may have their own terms, conditions, and privacy policies.
Customers are responsible for providing accurate payment information when required.
If Cash on Delivery is available for your order, you agree to provide accurate contact and delivery information and remain available to receive the order.
We may contact you to confirm your order before dispatch.
Customers are expected to accept genuine orders that they have placed. Repeated refusal of confirmed orders or intentional misuse of Cash on Delivery services may result in restrictions on future COD orders.
We aim to dispatch and deliver orders within the estimated time communicated on the website or during the ordering process.
Delivery times may vary depending on:
Customer location
Courier availability
Product availability
Weather conditions
Public holidays
Unexpected operational delays
Other circumstances beyond our reasonable control
Delivery estimates are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate delivery address and contact number.
Urbantech.pk cannot be held responsible for delays caused by incorrect or incomplete information supplied by the customer.
Customers are encouraged to inspect the parcel and product as soon as possible after delivery.
If the parcel appears seriously damaged, tampered with, or otherwise abnormal upon delivery, please contact Urbantech.pk customer support as soon as possible.
For products with specific return, replacement, warranty, or damage conditions, those conditions will apply in addition to these Terms.
Returns, exchanges, replacements, and refunds are subject to our Return & Refund Policy.
Customers should review the applicable policy before placing an order.
Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, software activation, physical use, opened packaging, or other applicable conditions.
Where a product is eligible for return or replacement, customers may be required to provide:
Order information
Photographs or videos
Product details
Packaging information
A description of the issue
We reserve the right to inspect returned products before approving a replacement or refund.
For certain products, opening the original packaging, removing protective seals, activating software, pairing or using the product, or otherwise altering the product may affect eligibility for return or exchange.
Change of mind is not applicable to items where the parcel/product has been opened, used, unsealed, activated, or otherwise altered, unless otherwise required by applicable law or expressly stated in our Return & Refund Policy.
Customers should carefully check product details, specifications, compatibility, colour, model, and other relevant information before opening the product.
Where a product is sold with a manufacturer or seller warranty, the applicable warranty terms will be communicated with the product or on its product page where available.
Warranty coverage may vary depending on the product, manufacturer, seller, and nature of the issue.
Warranty generally does not cover damage caused by:
Physical impact
Liquid or moisture
Incorrect use
Improper installation
Electrical damage
Unauthorized repair or modification
Normal wear and tear
Accidental damage
Use contrary to manufacturer instructions
Specific warranty terms may vary by product.
Certain features of Urbantech.pk may require you to create an account.
You agree to provide accurate and current information when creating an account and to keep your login credentials confidential.
You are responsible for activity conducted through your account.
If you believe that your account has been accessed without authorization, please contact us promptly.
Urbantech.pk reserves the right to suspend or terminate accounts where we reasonably believe that an account has been used fraudulently, unlawfully, or in violation of these Terms.
Customers may have the opportunity to submit reviews, ratings, comments, questions, photographs, or other content.
By submitting content to Urbantech.pk, you confirm that:
The information you provide is truthful to the best of your knowledge.
You have the right to submit the content.
The content does not violate another person’s rights.
The content does not contain unlawful, abusive, misleading, defamatory, or harmful material.
The content does not contain malicious code or inappropriate promotional material.
By submitting a review or other content, you grant Urbantech.pk permission to use, display, reproduce, and publish that content for legitimate business, marketing, and website purposes.
We reserve the right to remove or refuse content that violates these Terms or that we consider inappropriate.
All content available on Urbantech.pk, including but not limited to:
Logos
Brand elements
Product photography created or owned by us
Graphics
Website design
Text
Product descriptions
Videos
Icons
Layouts
Software
Source code
Other original website materials
may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
Product names, logos, trademarks, and brand names belonging to manufacturers or other third parties remain the property of their respective owners.
Urbantech.pk may contain links to third-party websites, payment providers, social media platforms, delivery services, or other external services.
These third parties operate independently and may have their own terms and privacy policies.
Urbantech.pk is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
We aim to keep Urbantech.pk available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.
The website may occasionally be unavailable because of:
Maintenance
Server problems
Software updates
Security issues
Internet or network failures
Technical errors
Events beyond our reasonable control
We reserve the right to modify, suspend, or discontinue any part of the website without prior notice where reasonably necessary.
To the maximum extent permitted by applicable law, Urbantech.pk will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where liability cannot legally be excluded.
We do not guarantee that the website, its content, or its services will always be completely accurate, uninterrupted, or free of errors.
Nothing in these Terms is intended to exclude or limit any legal rights or protections that cannot legally be excluded or limited.
Urbantech.pk will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Floods
Earthquakes
Fire
Severe weather
Government actions
Strikes
Transportation disruptions
Internet or telecommunications failures
Security incidents
Pandemics or public health emergencies
War or civil disturbance
Courier disruptions
Other events beyond our reasonable control
Where possible, we will take reasonable steps to minimize the effect of such events.
When you visit Urbantech.pk, place an order, submit a form, send us an email, contact us through available communication channels, or otherwise communicate electronically, you consent to receive electronic communications from us.
These communications may include:
Order confirmations
Delivery updates
Customer service messages
Account notifications
Payment-related notifications
Important service announcements
Other communications related to your use of Urbantech.pk
Electronic communications may satisfy applicable requirements for written communication where permitted by law.
Your use of Urbantech.pk is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect information provided through our website.
By using Urbantech.pk, you acknowledge that you have reviewed our Privacy Policy.
We take fraudulent activity and misuse of our services seriously.
We reserve the right to cancel orders, restrict payment or delivery options, suspend accounts, or take other appropriate action where we reasonably suspect:
Fraud
Fake orders
Payment abuse
Misuse of promotional offers
Repeated intentional order cancellations
False customer information
Unauthorized use of another person’s information
Abuse of return or refund procedures
Other activities intended to cause loss or misuse our services
Where appropriate, we may report suspected unlawful activity to relevant authorities.
Urbantech.pk may change, update, suspend, or discontinue products, services, website features, prices, promotions, or other website content at any time.
We may also update these Terms when necessary.
The latest version published on this page will apply to your continued use of the website.
These Terms shall be governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan.
Any dispute arising from your use of Urbantech.pk or these Terms will be subject to the jurisdiction of the appropriate courts in Pakistan, subject to applicable law.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary, and the remaining provisions will continue to remain effective.
We reserve the right to suspend or terminate your access to Urbantech.pk, including your account, where we reasonably believe that you have violated these Terms, engaged in fraudulent activity, abused our services, or otherwise used the website in an inappropriate or unlawful manner.
Termination will not affect any rights or obligations that arose before the termination date.
If you have questions about these Terms of Service, your order, our products, or any other matter relating to Urbantech.pk, please contact us:
Website: Urbantech.pk
Email: support@urbantech.pk
Phone: +92-307-4204414
Business Address: Arooj Center, Farid Court Road, Mozang, Lahore 54600
We will make reasonable efforts to assist you with your inquiry.
CHANGE OF MIND IS NOT APPLICABLE TO ANY ITEM AFTER THE PARCEL OR PRODUCT HAS BEEN OPENED, UNSEALED, USED, ACTIVATED, OR OTHERWISE ALTERED, EXCEPT WHERE A RETURN, REPLACEMENT, OR REFUND IS REQUIRED BY APPLICABLE LAW OR IS EXPRESSLY PROVIDED UNDER OUR RETURN & REFUND POLICY.
Customers are strongly advised to check the product name, model, specifications, compatibility, colour, quantity, and other relevant details before opening the parcel.
