Last Updated: August 29, 2026
At Urbantech.pk, we want you to receive your products in proper condition and as described on our website. If you receive a damaged, defective, incorrect, or significantly different product, please contact us within the applicable claim period described below.
All eligible product complaints must be reported within 48 hours of receiving the parcel.
Requests submitted after 48 hours may not be accepted.
To help us resolve an issue quickly, please contact Urbantech.pk as soon as possible after receiving your order, particularly if the parcel or product appears damaged, defective, incomplete, or incorrect.
A return, replacement, or exchange may be considered when:
The issue must be reported within 48 hours of delivery unless a different warranty period is specifically stated for that product.
For a return or replacement request, the product should generally be kept in its original condition.
Where applicable, please retain:
We may refuse a return or replacement if the product has been intentionally damaged, misused, modified, repaired by an unauthorized person, or otherwise altered after delivery.
We recommend checking the product details, model, compatibility, colour, quantity, and other relevant information before opening the package.
A product that is unopened and unused may be eligible for return only where Urbantech.pk’s applicable return conditions allow it.
Opened products are generally not eligible for a change-of-mind return.
However, if an opened product is found to be faulty, damaged, defective, incorrect, or missing required components, you must report the issue within the applicable 48-hour claim period.
The product may be inspected before a replacement, exchange, or other resolution is approved.
Change-of-mind returns are not accepted for opened, unsealed, activated, or used products, except where a return or other remedy is required by applicable law or is expressly permitted under this policy.
Before opening a product, please make sure that you have ordered the correct:
If your parcel appears damaged, broken, opened, tampered with, or otherwise abnormal when delivered, please inform Urbantech.pk as soon as possible.
We may request photographs or videos of:
This information may be required to investigate the delivery issue and determine the appropriate resolution.
If any product, accessory, cable, component, or other item that should have been included with your order is missing, please contact us within 48 hours of delivery.
Please provide your order number and details of the missing item.
We may request photographs or videos of the parcel and its contents for verification.
Some products sold through Urbantech.pk may include a manufacturer/brand warranty, such as a 6-month or 1-year warranty, depending on the product.
Where a manufacturer warranty applies, warranty claims may need to be handled directly through the manufacturer’s authorized service centre.
The applicable warranty period and conditions may vary from product to product.
Customers should check the warranty information provided with the product or contact us if they are unsure.
Where Urbantech.pk sells mobile phones with an official manufacturer warranty, warranty claims may be handled through the relevant manufacturer’s authorized service centre according to that manufacturer’s warranty terms.
The manufacturer may determine whether a particular issue is covered under its warranty.
Urbantech.pk does not guarantee that a manufacturer will approve every warranty claim.
Certain products imported from China or other international markets may not carry an official local manufacturer warranty.
Unless a different warranty period is specifically stated on the product page or invoice, such products are covered by a 48-hour checking/claim period.
Any eligible defect or issue must therefore be reported within 48 hours of delivery.
After the applicable 48-hour period, Urbantech.pk may not accept claims for products that do not carry a separate manufacturer or seller warranty.
If a product is specifically advertised as having a 6-month or 1-year brand/manufacturer warranty, the warranty claim will generally be handled according to the manufacturer’s warranty procedure.
Customers may be required to visit or contact the relevant authorized service centre themselves.
The manufacturer’s warranty terms, exclusions, inspection process, and decision will apply.
Unless specifically covered by the applicable warranty, warranty claims generally do not cover damage caused by:
Specific manufacturer warranty terms may contain additional exclusions.
To report an issue, contact Urbantech.pk through our official contact channels:
Email: support@urbantech.pk
Phone/WhatsApp: +923074204414
For a return, replacement, or warranty complaint, please provide:
Providing clear photographs or videos can help us process your complaint faster.
Please include your order number whenever contacting us about a claim.
Without sufficient order information, we may be unable to verify your purchase or process your request.
Where a return is approved, we will inform you about the return procedure and the appropriate shipping method.
Unless otherwise agreed or required under applicable law, return shipping costs may be the customer’s responsibility.
If the product is confirmed to have been damaged, defective, incorrect, or otherwise eligible for a seller-responsible return, Urbantech.pk may determine an appropriate resolution regarding return shipping.
Returned products may be inspected after we receive them.
Inspection may include checking:
A replacement or other resolution will be provided only after the claim has been reviewed and approved.
Urbantech.pk primarily resolves eligible product complaints through replacement or exchange rather than cash refunds.
Where a refund is approved, the refund method and processing time may depend on the original payment method and circumstances of the order.
Refunds may not be available simply because a customer has changed their mind, particularly after a product has been opened, unsealed, activated, or used.
Where an eligible product is confirmed to be faulty, damaged, incorrect, or otherwise covered by this policy, Urbantech.pk may provide a replacement with the same or equivalent product, subject to availability.
Replacement processing may take several business days depending on product availability, inspection, and delivery arrangements.
Where appropriate, Urbantech.pk may offer a store voucher/credit equivalent to the eligible product value instead of a replacement.
The voucher may be used toward the purchase of another product available on Urbantech.pk, subject to any applicable conditions.
Customers who prefer a voucher should contact our support team.
If a customer reports a product as faulty but inspection determines that the product is functioning correctly and the issue is caused by incorrect usage, incompatibility, user error, or another non-covered reason, the return or replacement request may be rejected.
In such cases, applicable shipping or inspection costs may be charged to the customer.
Urbantech.pk does not offer cash refunds for change-of-mind requests where the product has been opened, unsealed, activated, or used, subject to applicable law and the specific conditions of the product.
Customers should carefully review product specifications and compatibility before opening the product.
If an approved replacement product is no longer available, Urbantech.pk may offer an alternative solution, which may include:
The available resolution may depend on the circumstances of the claim.
PLEASE REPORT ANY DAMAGED, DEFECTIVE, INCORRECT, INCOMPLETE, OR MISSING PRODUCT WITHIN 48 HOURS OF DELIVERY. CLAIMS MADE AFTER THE 48-HOUR PERIOD MAY NOT BE ACCEPTED UNLESS A SEPARATE MANUFACTURER OR SELLER WARRANTY APPLIES OR A DIFFERENT PERIOD IS EXPRESSLY STATED FOR THE PRODUCT.
For return, replacement, refund, or warranty-related questions, please contact:
Website: Urbantech.pk
Email: support@urbantech.pk
Phone: +92-307-4204414
Business Address: Arooj Center, Farid Court Road, Mozang, Lahore 54600
Please keep your order number available when contacting our support team.
Urbantech.pk may update this Return, Refund & Warranty Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
The latest version published on this page will apply to future orders and requests, subject to applicable law.
