Welcome to the Urbantech.pk FAQ. Here you’ll find answers to common questions about ordering, payments, delivery, returns, refunds, warranties, and our technology products.
A. Urbantech.pk offers a wide range of technology products and accessories, including:
Mobile accessories
Mobile chargers and fast chargers
Charging cables
Type-C and USB cables
Wireless earbuds
Bluetooth earbuds
Bluetooth speakers
Headphones
Gaming headsets
Power banks
Gaming consoles
Gaming controllers and accessories
Other consumer electronics and tech accessories
Our product selection may change regularly as new products become available.
A. Placing an order is simple:
Browse Urbantech.pk and select the product you want to purchase.
Click Add to Cart.
Continue shopping if you want to add more products.
Open your Cart and review your items.
Click Proceed to Checkout.
Enter your name, phone number, shipping address, and other required information.
Select your available payment method.
Review your order details and total amount.
Click Place Order.
You may receive an order confirmation through our available communication channels.
For Cash on Delivery orders, we may contact you to confirm your order before dispatch.
A. Yes. You can add multiple products to your shopping cart and place them together in a single order, subject to product availability.
A. If guest checkout is available on Urbantech.pk, you can place an order without creating an account. You will still need to provide accurate contact and delivery information so that we can process and deliver your order.
A. You can contact Urbantech.pk as soon as possible if you want to cancel an order.
Cancellation may not be possible after the order has been dispatched or handed over to the courier.
For cancellation requests, please contact us through our official phone number, WhatsApp, or email and provide your order number.
A. Contact us as soon as possible if you need to change your delivery address.
We may be able to update the address before dispatch. Once the parcel has been dispatched, changing the delivery address may not be possible or may require additional arrangements.
A. Available payment methods may vary depending on your location, order, and current payment options on Urbantech.pk.
Where available, payment options may include Cash on Delivery (COD) and online payment methods.
The available payment methods will be shown during checkout.
A. Where COD is available, you can pay for your order when it is delivered.
COD availability may depend on the delivery location, order value, product, and other conditions.
We may contact you to confirm your order before dispatch.
A. We take reasonable measures to protect information submitted through Urbantech.pk and to maintain the security of our website and customer information.
Payment transactions made through third-party payment providers may be subject to the security measures and privacy policies of those providers.
For more information about how we collect and use information, please read our Privacy Policy.
A. Urbantech.pk serves customers in Pakistan and aims to provide delivery to locations supported by our available courier and delivery services.
Delivery availability may vary depending on the customer’s location.
A. Estimated delivery time can vary depending on your location, product availability, courier service, weather, holidays, and other circumstances.
The expected delivery time may be communicated during the ordering process or by our customer support team.
A. Shipping charges may vary depending on the order, delivery location, promotions, and applicable shipping conditions.
Any applicable shipping charges will normally be displayed during checkout before you place your order.
A. Free shipping may be available on qualifying orders or during specific promotions.
If a free-shipping offer is active, the applicable terms and minimum order value will be displayed on Urbantech.pk.
Some promotional or flash-sale products may be excluded from free-shipping offers.
A. We may use different courier and delivery services depending on the customer’s location, order, availability, and delivery requirements.
The courier used for your order may therefore vary.
A. If tracking information is available for your order, Urbantech.pk may provide you with the relevant tracking details through our available communication channels.
You can also contact customer support with your order number for assistance.
A. If your parcel appears damaged, opened, tampered with, or otherwise abnormal, please contact Urbantech.pk as soon as possible.
For damaged, defective, incorrect, or incomplete products, please report the issue within 48 hours of receiving the parcel.
Photographs or videos of the parcel and product may be requested to investigate the issue.
A. Eligible damaged, defective, incorrect, or incomplete products must generally be reported within 48 hours of delivery.
Opened or used products are generally not eligible for change-of-mind returns. However, an opened product may be considered for replacement or another resolution if it is confirmed to be faulty, damaged, incorrect, or otherwise covered by our Return, Refund & Warranty Policy.
Please read our complete Return, Refund & Warranty Policy before requesting a return.
A. Change-of-mind returns are generally not accepted for products that have been opened, unsealed, activated, or used.
Please carefully check the product model, specifications, compatibility, colour, and other details before opening the product.
Exceptions may apply where required by applicable law or where specifically stated in our return policy.
A. Eligible complaints regarding damaged, defective, incorrect, or incomplete products should generally be reported within 48 hours of delivery.
Claims submitted after this period may not be accepted unless the product has a separate manufacturer or seller warranty or another applicable warranty period is specifically stated.
A. Contact Urbantech.pk through our official support channels and provide:
Order number
Customer name
Phone number
Product name
Description of the problem
Photographs or video, if requested
Our team will review the claim and provide instructions if the return or replacement is approved.
A. Urbantech.pk primarily resolves eligible product issues through replacement or exchange.
Depending on the circumstances, an approved claim may also be resolved through a store voucher or refund where applicable.
Please refer to our Return, Refund & Warranty Policy for complete details.
A. If an eligible product is confirmed to be faulty, we may offer a replacement, exchange, store voucher, or another applicable resolution depending on the product, availability, warranty terms, and circumstances of the claim.
A. Warranty coverage depends on the individual product.
Some products may have a manufacturer/brand warranty, while certain imported products may only have a limited checking or claim period.
The applicable warranty information should be checked on the product page, product packaging, invoice, or by contacting Urbantech.pk.
A. Certain imported products may have a 48-hour checking/claim period instead of a longer manufacturer warranty.
Any eligible issue should be reported within the applicable period.
Where a product has a separate warranty, the specific warranty terms for that product will apply.
A. Products advertised with a 6-month or 1-year manufacturer/brand warranty are subject to the applicable manufacturer’s warranty terms.
Warranty claims may need to be handled through the manufacturer’s authorized service centre.
A. Generally, physical damage, liquid damage, misuse, unauthorized repairs, electrical damage caused by incorrect use, modifications, and normal wear and tear are not covered by standard manufacturer warranties.
The exact exclusions depend on the product and manufacturer’s warranty terms.
A. Charger compatibility depends on your phone model, charging port, supported charging standards, and required power output.
Always check the product specifications and your device’s requirements before purchasing.
If you’re unsure, contact Urbantech.pk before placing your order.
A. A properly designed and compatible charger should operate according to the device’s supported charging standards. However, compatibility, charger quality, cable quality, and device requirements are important.
Always use a suitable charger and cable for your specific device.
A. Consider:
Capacity (mAh)
Output wattage
Number and type of ports
Fast-charging support
Compatibility with your devices
Size and portability
For frequent travel, a compact power bank may be more convenient, while higher-capacity models can provide more charging capacity.
A. Consider factors such as:
Sound quality
Battery life
Bluetooth version
Microphone and call quality
Comfort and fit
Charging case
Water or sweat resistance
Device compatibility
Price
Choose a model that matches your intended use and device requirements.
A. Not necessarily. Gaming headsets may include features such as an integrated microphone, gaming-oriented sound profiles, surround or spatial audio support, and controls designed for gaming.
The best option depends on whether you primarily need headphones for gaming, music, calls, or general use.
A. If a product is out of stock, you can contact Urbantech.pk to ask whether a restock or pre-order option is available.
Pre-order availability depends on the product and supplier availability.
A. Where a back-in-stock notification option is available, you can use it on the product page. You can also contact our support team regarding a product you are interested in.
A. You can contact us through our official support channels:
Email: [Your Official Email Address]
Phone/WhatsApp: [Your Official Phone Number]
When contacting us about an existing order, please provide your order number so we can assist you more quickly.
A. For an order-related inquiry, please provide:
Order number
Name used for the order
Phone number
Product name
Your question or issue
For damaged or defective products, photographs or videos may also be requested.
For complete information, please also review:
Shipping & Delivery Policy
If you cannot find the answer to your question, please contact Urbantech.pk through our official support channels.
